Support

Need help?

You can find the answers to some frequently asked questions about Hollywood Suite below. Feel free to contact us if you don’t see an answer to your question.

General

What is Hollywood Suite?

Hollywood Suite is the home of the movies that shaped the 70s, 80s, 90s and 2000s. Reconnect with a favourite film, or discover a new one – with hundreds of movies a month, there’s always something to watch on Hollywood Suite. And they’re always uncut and commercial-free, so you can experience them the way they were meant to be seen on 4 HD channels, Hollywood Suite On Demand and Hollywood Suite GO*.

*Hollywood Suite GO availability varies by Television Service Provider

What about the classics from before the 70s?

When we asked our viewers what they wanted to see on Hollywood Suite, “the classics” was a regular request. And we understand, because we love the classics too! That’s why we regularly program pre-70s classics, including every Thursday night on Hollywood Suite 70s Movies. We also are proud to show selections from Janus Films and The Criterion Collection every Saturday, including many masterpieces from before 1970. You can also find classics and masterpieces from Janus Films and The Criterion Collection on Hollywood Suite On Demand and Hollywood Suite GO.

Where can I find a list of movies on Hollywood Suite?

Visit our Movies page to explore our collection by decade or genre, or check out our Schedule to browse what’s coming up soon.

Want to keep up with new movies and upcoming events on Hollywood Suite? You can sign up for our newsletter, like us on Facebook and follow us on Twitter or Instagram.

How many movies do you show per month on TV?

Hollywood Suite airs approximately 400-600 movies each month. And they’re always uncut and commercial-free, because who wants to spend three and a half hours watching a two hour movie with all the good parts cut out?

How often does Hollywood Suite update its movie lineup?

Every month! We are always adding new films to the catalogue. Can’t find the movie that you want? Let us know at info@hollywoodsuite.ca and we’ll see if we can find it.

How often is the Hollywood Suite On Demand lineup refreshed?

We offer a selection of new movies every month, however the content and availability of Hollywood Suite On Demand may vary by Television Service Provider.

What percentage of your content is Canadian?

Hollywood Suite is proud to celebrate Canada’s talented filmmakers, showcase our cinematic legacy, and encourage future screen storytellers. Currently a minimum of 35% of our programming is Canadian.

Why are there sometimes movies from different decades on the same channel?

Our viewers have told us that the classics are important to them, so we’ve dedicated some time on Hollywood Suite 70s Movies to essential movies from before 1970.

Additionally, because few Canadian films produced from the 1970s–1990s are available in HD, we schedule some later Canadian films across our channels to meet our commitment to supporting Canadian film.

What is a Television Service Provider?

A Television Service Provider is a company that delivers television channels and programming to homes via cable, satellite, fibre optic or the internet. You can find a list of providers that carry Hollywood Suite on our Subscribe page.

How can you show older movies in HD?

Because they have to look great on huge theatre screens, movies have always been shot on very high quality film. Our movies have been digitally converted from those high quality studio master prints to the HD industry standard.

Can I watch Hollywood Suite on my smartphone or tablet?

Most Television Service Providers support the Hollywood Suite GO app for customers who subscribe to Hollywood Suite at no additional charge. You can check if your TV Service Provider offers Hollywood Suite GO on the Subscribe page.

Hollywood Suite GO is available in the App Store and Google Play. Visit our How to Watch page to get started.

Some Television Service Providers also offer their customers access to Hollywood Suite programming on their own mobile apps.

Can I watch Hollywood Suite on my computer?

Most Television Service Providers support our streaming website hsgo.ca  for customers who subscribe to Hollywood Suite at no additional charge. You can check if your TV Service Provider offers Hollywood Suite GO on the Subscribe page.

Visit our How to Watch page to get started.

Some Television Service Providers also offer their customers access to Hollywood Suite programming on their own streaming websites.

Can I watch Hollywood Suite on my Smart TV or Connected TV Device?

Most Television Service Providers support the Hollywood Suite GO app for customers who subscribe to Hollywood Suite at no additional charge. You can check if your TV Service Provider offers Hollywood Suite GO on the Subscribe page.

Hollywood Suite currently has apps available for Apple TV, Roku and Android TV and gaming consoles, as well as Chromecast support for the mobile version of Hollywood Suite GO.

Visit our How to Watch page to get started.

Who do I contact if I am having problems with my Hollywood Suite service?

Yikes! Let’s fix that ASAP!

Contact your Television Service Provider if you are experiencing technical difficulties with Hollywood Suite on your TV or on your Television Service Provider’s online on demand service or app. Of course, you are always welcome to contact us to report these problems as well.

If you are having difficulties with the Hollywood Suite GO mobile app or our website, please contact us at info@hollywoodsuite.ca.

How can I report an error on the Hollywood Suite schedule?

Oops! If you spot an error on your TV program guide or our website please contact us at info@hollywoodsuite.ca.

Does Hollywood Suite keep my personal information safe?

Hollywood Suite takes your privacy very seriously and your personal information is secure. Please refer to our Privacy Policy for more information.

Hollywood Suite GO

What is Hollywood Suite GO?

Hollywood Suite GO is a mobile app that lets Hollywood Suite subscribers enjoy unlimited access to the movies that shaped the 70s, 80s, 90s and 2000s, plus classics from the Golden Age, whenever and wherever they want on an Android mobile phone or tablet, or Apple iPhone, iPod Touch or iPad as well as on Smart TVs via Apple TV, Chromecast, Roku or Android TV and gaming consoles.

Hollywood Suite GO is currently supported by most of the Television Service Providers that offer Hollywood Suite. You can check if your TV Service Provider offers Hollywood Suite GO on the Subscribe page.

What platforms or devices is Hollywood Suite GO available on?

Hollywood Suite GO is currently available via native iOS and Android apps through the Apple App Store and Google Play.

Hollywood Suite GO is compatible on Apple iPhone, iPod Touch and iPad running iOS 6 and above and Android mobile phones and tablets running version 4 and above.

Hollywood Suite GO is also available as an app for Apple TV, Roku, Android TV and gaming consoles.

Do I need to subscribe to Hollywood Suite to watch movies on Hollywood Suite GO?

Yes, you need an active subscription to Hollywood Suite with a participating Television Service Provider. If you are not a current subscriber, you can subscribe easily by clicking here or by contacting your Television Service Provider.

You can check if your TV Service Provider offers Hollywood Suite GO on the Subscribe page.

Is there an additional charge for using Hollywood Suite GO?

Nope! Hollywood Suite GO is included with your subscription to Hollywood Suite. If you are an active subscriber to Hollywood Suite through your Television Service Provider, your monthly subscription includes access to Hollywood Suite GO.

Streaming video can use a lot of data so keep in mind cellular data and internet usage charges may apply.

What is a Television Service Provider?

A Television Service Provider is a company that delivers television channels and programming to homes via cable, satellite, fibre optic or the internet. You can find a list of providers that carry Hollywood Suite on our Subscribe page.

How often are the movies on Hollywood Suite GO refreshed?

We update Hollywood Suite Go every month to make sure there is always something new to watch.

How do I access Hollywood Suite GO?

To access Hollywood Suite GO, you need to be a subscriber to Hollywood Suite through a participating TV Service Provider.

Visit our How to Watch page for step-by-step instructions.

What if I don’t see my Television Service Provider on the sign-in page?

Our goal is to offer access to Hollywood Suite GO to as many of our subscribers as possible. If you don’t see your television service provider listed in the login window, contact them and tell them that you want access to Hollywood Suite GO! You can also write to us at info@hollywoodsuite.ca and we’ll let them know.

Who should I contact for help if I’m having trouble signing in?

If you need help with your login and password, please contact your TV Service Provider.

If you’re still having trouble, please contact us at info@hollywoodsuite.ca and we will do our best to help you out.

Who should I contact if I forget my username and/or password?

Hollywood Suite doesn’t have access to your login and password – it’s strictly between you and your TV Service Provider.

After selecting your TV Service Provider from the login screen, you may see a “forgot username”or “forgot password” link on the sign-in screen. Tap on the relevant link(s) and follow your TV Service Provider’s instructions.

If you do not see instructions on your TV Service Provider’s sign-in page, please contact them directly for help.

How many devices can I sign into at once?

Everybody wants to watch something different? No problem! Subscribers to Hollywood Suite can be logged in on up to five devices at a time.

Is Closed Captioning available on Hollywood Suite GO?

Closed captioning is not available at this time.

Can I download a film to my device from Hollywood Suite GO?

Movies can only be streamed while connected to the internet and cannot be downloaded for offline viewing later.

Is Hollywood Suite GO content offered in high-definition?

Hollywood Suite strives to deliver all content in the highest quality possible. In order to provide the best video quality on your device, Hollywood Suite GO automatically detects your internet connection speed and device capabilities, and uses multi-bitrate video streaming technology to deliver the highest quality stream possible, all the way up to 1080p.

Due to the nature of our catalogue, however, there are a few titles that are not available in HD; for these films, the source file is of the best quality that is available from the movie studio.

Do I need an internet connection to use Hollywood Suite GO?

Yes, you need either a cellular data or wifi internet connection to stream movies using Hollywood Suite GO. For the best experience on your smartphone or tablet, we recommend wifi, but your cellular connection will work just fine, too. Streaming video can use a lot of data so keep in mind cellular data and internet usage charges may apply.

Why does it sometimes take a long time to load the app?

We are committed to providing the best experience possible, which means that we will be regularly updating Collections, Features and Recommendations on Hollywood Suite GO. When the app is launched, it checks to see if any changes have been made, and then needs a few seconds to download the appropriate data.

What do I do if the app crashes or is unresponsive? Or What do I do if I receive the message “No content available at this time”?

There are several reasons why an app might crash, but they are usually quite easy to fix. Please try these troubleshooting steps, in this order; if one doesn’t work, try the next one:

  1. Check to make sure that you are connected to the internet
  2. Force-close the app and restart it
  3. To force-close an app on an Apple iOS device:
    i) Double-click the Home button
    ii) Swipe left or right until you have located the app you wish to close
    iii) Swipe the app’s preview up to close it
    To force-close an app on an Android device:
    i) Launch the recent applications menu (varies from device to device)
    ii) Find the app you want to close
    iii) Tap-and-hold on the app and swipe to the right
  4. Restart your device
  5. Uninstall the app and re-download and install

If none of the troubleshooting methods above are successful, please email us at info@hollywoodsuite.ca and we will do our best to help you out.

While traveling outside of Canada, I received a message that says: “The content is not supported in this region.” What does this mean?

Due to licence agreements with distributors, Hollywood Suite content is only available for viewing within Canada.

How can I use less cellular data?

We have implemented a helpful optional feature that blocks playback unless your device is connected to a WiFi signal. Go to settings (the gear icon) and check that the “WiFi playback only” option is on.

Why do some movies look like they aren’t in high definition?

In order to provide the best video quality on your device, Hollywood Suite GO uses multi-bitrate video streaming technology. This means that the video player detects your network connection and device capabilities to determine the best quality video to deliver. For example, if your connection at the time of viewing is a weak 3G signal, the quality of the image will be much lower than if you were connected to a strong WiFi signal.

What are the technical requirements for HSGO.ca?

Currently supported web browsers include: updated versions of Google Chrome, Safari, Firefox and Microsoft Edge, and Internet Explorer 9 or newer.

Flash player is encouraged for older browsers and slower connections.


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Have a question or a comment? Drop us a line at info@hollywoodsuite.ca