Accessibility

Per the regulatory requirements of the Canadian Radio-television and Telecommunications Commission, and in fulfillment of the Accessible Canada Act, you are invited to share any feedback you may have on any barriers to accessibility you encounter in your dealings with Hollywood Suite Inc., relative to a disability.*  Feedback received will inform Hollywood Suite’s Accessibility Plan.

You may share your comments (including your type of interaction with Hollywood Suite, disability, barrier, and suggestions for removal), along with optional information such as your name, contact information, and, if applicable, company affiliation, to the attention of Hollywood Suite’s Accessibility Officer.

Any personal information provided will remain confidential and handled by Hollywood Suite Inc. in accordance with privacy and data protection laws applicable to Hollywood Suite in Canada. Please do not provide any sensitive personal information of any kind, such as Social Insurance Number or other government-issued identification or banking or credit card information, Health card, etc.).

Hollywood Suite is committed to providing a barrier-free experience to all Canadians who interact with us, and is committed to identifying, removing and preventing barriers for persons with disabilities in their dealings with us at all levels. Your input is greatly valued.

You can contact Hollywood Suite to express your feedback on Accessibility in any of the following ways:

• By Telephone at (416) 323-1200
• By Email at accessibility@hollywoodsuite.ca
• By Mail at 99 Yorkville Avenue, Suite 200, Toronto, ON, M5R 3K5,
  attention: Accessibility Officer
• When feedback is provided via any of the above methods, the following information is helpful:
  • Time and date
  • Description of interaction, suggestion, or complaint
  • Contact information (if the person wishes to hear further in this matter)
  • Preferred alternate format or accessible communication support. We will try our best to accommodate as requested.

Responding to Feedback

Hollywood Suite will register the feedback if the matter cannot be resolved immediately. Unless feedback is provided anonymously, Hollywood Suite will acknowledge all feedback within two (2) business days and will provide a timeframe for resolution or redress. Information on all feedback received in any format and any actions taken will be tracked and reported in Hollywood Suite’s progress reports.

*A disability is defined by the Accessible Canada Act as any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

Accessibility Plan

View or download the Hollywood Suite Accessibility Plan here