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You can find the answers to some frequently asked questions about Hollywood Suite below. Feel free to contact us if you don’t see an answer to your question.

General

What is Hollywood Suite?

Hollywood Suite is the home of the movies that shaped the 70s, 80s, 90s and 2000s. Reconnect with a favourite film, or discover a new one—with hundreds of movies a month, there’s always something to watch on Hollywood Suite. And they’re always uncut and commercial-free, so you can experience them the way they were meant to be seen on 4 HDTV channels, Hollywood Suite On Demand and the Hollywood Suite GO app*.

*Hollywood Suite GO availability varies by Television Service Provider

What about the classics from before the 70s?

When we asked our viewers what they wanted to see on Hollywood Suite, “the classics” was a regular request. And we understand, because we love the classics too! That’s why we have an evening of pre-70s classics every Thursday night at 9pm ET on Hollywood Suite 70s Movies. You can also find classics on Hollywood Suite On Demand and on the Hollywood Suite GO app.

Where can I find a list of movies on Hollywood Suite?

You can find a list of our highlights by channel on the About page. For a more in-depth look, visit our Movies page or our Schedule to browse our current movie collection.

Want to keep up with new movies and upcoming events on Hollywood Suite? You can sign up for our newsletter, like us on Facebook and follow us on Twitter.

How many movies do you show per month on TV?

Hollywood Suite airs approximately 400 movies each month. And they’re always uncut and commercial-free, because who wants to spend three and a half hours watching a two hour movie with all the good parts cut out?

How often does Hollywood Suite update its movie lineup?

Every month! We are always adding new films to the catalogue. See what’s new this month HERE. Can’t find the movie what you want? Let us know at info@hollywoodsuite.ca and we’ll see if we can find it.

How often is the Hollywood Suite On Demand lineup refreshed?

We offer a selection of new movies every month, however the content and availability of Hollywood Suite On Demand may vary by Television Service Provider.

What percentage of your content is Canadian?

Hollywood Suite is proud to celebrate Canada’s talented filmmakers, showcase our cinematic legacy, and encourage future screen storytellers. Currently a minimum of 35% of our programming is Canadian.

Why are there sometimes movies from different decades on the same channel?

Our viewers have told us that the classics are important to them, so we’ve dedicated some time on Hollywood Suite 70s Movies to essential movies from before 1970.

Additionally, because few Canadian films produced from the 1970s–1990s are available in HD, we schedule some later Canadian films across our channels to meet our commitment to supporting Canadian film.

Do I need an HD receiver to watch Hollywood Suite?

Yes, HD service from your Television Service Provider is required to subscribe to Hollywood Suite.

What is a Television Service Provider?

A Television Service Provider is a company that delivers television channels and programming to homes via cable, satellite, fibre optic or phone line.

How can you show older movies in HD?

Because they have to look great on huge theatre screens, movies have always been shot on very high quality film. Our movies have been digitally converted from those high quality studio master prints to 1080i format, the industry HD standard.

Can I watch Hollywood Suite on my smartphone or tablet?

Most Television Service Providers support the Hollywood Suite GO app for Apple and Android mobile devices for customers who subscribe to Hollywood Suite. Hollywood Suite GO is currently available at no additional charge to Access, Cogeco, Eastlink, Rogers, Shaw, Shaw Direct, Source Cable, Tbaytel, TELUS and VMedia subscribers.
Hollywood Suite GO is available to download from the App Store< and Google Play.
Some Television Service Providers also offer their customers access to Hollywood Suite programming on their own mobile apps:

Can I watch Hollywood Suite on my computer?

Some Television Service Providers offer Hollywood Suite content through their online on demand services:

Who do I contact if I am having problems with my Hollywood Suite service?

Yikes! Let’s fix that ASAP!

Contact your Television Service Provider if you are experiencing technical difficulties with Hollywood Suite on your TV or on your Television Service Provider’s online on demand service or app. Of course, you are always welcome to contact us to report these problems as well.

If you are having difficulties with the Hollywood Suite GO mobile app or our website, please contact us at info@hollywoodsuite.ca.

How can I report an error on the Hollywood Suite schedule?

Oops! If you spot an error on your TV program guide or our website please contact us at info@hollywoodsuite.ca.

Does Hollywood Suite keep my personal information safe?

Hollywood Suite takes your privacy very seriously and your personal information is secure. Please refer to our Privacy Policy for more information.

Hollywood Suite GO App

What is Hollywood Suite GO?

Hollywood Suite GO is a mobile app that lets Hollywood Suite subscribers enjoy unlimited access to the movies that shaped the 70s, 80s, 90s and 2000s, plus classics from the Golden Age, whenever and wherever they want on an Android mobile phone or tablet, or Apple iPhone, iPod Touch or iPad.

Hollywood Suite GO is currently available to Access, Cogeco, Eastlink, Rogers, Shaw, Shaw Direct, Source Cable, Tbaytel, TELUS and VMedia subscribers.

What platforms or devices is Hollywood Suite GO available on?

Hollywood Suite GO is currently available via native iOS and Android apps through the Apple App Store and Google Play.

Hollywood Suite GO is compatible on Apple iPhone, iPod Touch and iPad running iOS 6 and above and Android mobile phones and tablets running version 4 and above.

Do I need to subscribe to Hollywood Suite to watch movies on Hollywood Suite GO?

Yes, you need an active subscription to Hollywood Suite with a participating Television Service Provider. If you are not a current subscriber, you can subscribe easily by clicking here or by contacting your Television Service Provider.

Hollywood Suite GO is currently available to Access, Cogeco, Eastlink, Rogers, Shaw, Shaw Direct, Source Cable, Tbaytel, TELUS and VMedia subscribers.

Is there an additional charge for using Hollywood Suite GO?

Nope! Hollywood Suite GO is included with your subscription to Hollywood Suite. If you are an active subscriber to Hollywood Suite through your Television Service Provider, your monthly subscription includes access to Hollywood Suite GO.

Streaming video can use a lot of data so keep in mind cellular data and internet usage charges may apply.

What is a Television Service Provider?

A Television Service Provider is a company that delivers television channels and programming to homes via cable, satellite, fibre optic or phone line.

How often are the movies on Hollywood Suite GO refreshed?

We update Hollywood Suite Go every month to make sure there is always something new to watch.

How do I access Hollywood Suite GO?

To access Hollywood Suite GO, you need to be a subscriber to Hollywood Suite through a participating TV Service Provider.

You can download Hollywood Suite GO from Apple’s App Store and Google Play.

To log in:

  1. Launch the Hollywood Suite GO mobile application on your mobile device
  2. Tap on the gear icon in the top-right corner
  3. Tap on “Log in”, which is at the bottom of the list
  4. Select your television service provider by tapping on their logo
  5. Log in using the same login and password that you use to access your television service provider’s other VOD or online services (i.e., streaming video sites hosted by your provider, billing site, data usage, etc.).

What if I don’t see my Television Service Provider on the sign-in page?

Our goal is to offer access to Hollywood Suite GO to as many of our subscribers as possible. If you don’t see your television service provider listed in the login window, contact them and tell them that you want access to Hollywood Suite GO! You can also write to us at info@hollywoodsuite.ca and we’ll let them know.

Who should I contact for help if I’m having trouble signing in?

Let’s get that sorted out so you can start watching! If you need help with your login and password, please contact your TV Service Provider.

  • Access Communications 1-866-363-2225 or help@myaccess.coop or click here
  • Cogeco 1-888-979-9449
  • Eastlink 1-888-345-1111
  • Rogers 1-888-7764-3771
  • Shaw Cable 1-888-472-2222
  • Shaw Direct 1-888-554-7827
  • Source Cable 1-866-785-7851
  • TELUS 1-888-811-2323 or click here
  • Tbaytel 1-800-264-9501
  • VMedia 1-855-333-8269 or support@vmedia.ca

If you’re still having trouble, please contact us at info@hollywoodsuite.ca and we will do our best to help you out.

Who should I contact if I forget my username and/or password?

Hollywood Suite doesn’t have access to your login and password—it’s strictly between you and your TV Service Provider.

After selecting your TV Service Provider from the login screen, you may see a “forgot username”or “forgot password” link on the sign-in screen. Tap on the relevant link(s) and follow your TV Service Provider’s instructions.

If you do not see instructions on your television service provider’s sign-in page, please contact them directly.

  • Access Communications 1-866-363-2225 or help@myaccess.coop or click here
  • Cogeco 1-888-979-9449
  • Eastlink 1-888-345-1111
  • Rogers 1-888-7764-3771
  • Shaw Cable 1-888-472-2222
  • Shaw Direct 1-888-554-7827
  • Source Cable 1-866-785-7851
  • TELUS 1-888-811-2323 or click here
  • Tbaytel 1-800-264-9501
  • VMedia 1-855-333-8269 or support@vmedia.ca

How many devices can I sign into at once?

Everybody wants to watch something different? No problem! Subscribers to Hollywood Suite can be logged in on up to five devices at a time.

How does the Watchlist work?

The Watchlist helps you keep track of the Hollywood Suite GO movies you’d like to watch later.

To add a movie to your Watchlist, tap the thumbnail of the film for more details. On the details screen, tap the plus sign (+) to add the movie to your Watchlist. Make sure you watch them before they expire! If you have enabled Push Notifications in the Settings (the Gear icon), you will be notified if an item on your Watchlist is due to expire soon.

To remove an item from your Watchlist, perform the same steps as above, but tap on the minus sign (-).

Why did items on my Watchlist disappear?

Items in your Watchlist are automatically removed when they are no longer available. You can see when movies will expire on the bottom-right hand side of the details window.

To help you avoid missing out on films on your Watchlist, enable Push Notifications in the app settings (accessible by tapping on the gear icon) and we’ll let you know when items in your Watchlist are about to expire!

Can I share what I’m watching with my friends?

Absolutely—you can post about individual films or share your entire Watchlist! To share via Facebook, Twitter, text message or email, tap on the icon of the up-arrow on the details screen, select how you’d like to share, then sit back and wait for the movie conversations to begin.

Please note that certain operating system limitations may affect the details that you are permitted to share.

Is Hollywood Suite GO content offered in high-definition?

Hollywood Suite strives to deliver all content in the highest quality possible. In order to provide the best video quality on your device, Hollywood Suite GO automatically detects your internet connection speed and device capabilities, and uses multi-bitrate video streaming technology to deliver the highest quality stream possible, all the way up to 1080p.

Due to the nature of our catalogue, however, there are a few titles that are not available in HD; for these films, the source file is of the best quality that is available from the movie studio.

Do I need an internet connection to use Hollywood Suite GO?

Yes, you need either a cellular data or WiFi internet connection to stream movies using Hollywood Suite GO. For the best experience on your smartphone or tablet, we recommend WiFi, but your cellular connection will work just fine, too. Streaming video can use a lot of data so keep in mind cellular data and internet usage charges may apply.

Why does it sometimes take a long time to load the app?

We are committed to providing the best experience possible, which means that we will be regularly updating Collections, Features and Recommendations on Hollywood Suite GO. When the app is launched, it checks to see if any changes have been made, and then needs a few seconds to download the appropriate data.

What do I do if the app crashes or is unresponsive? Or What do I do if I receive the message “No content available at this time”?

There are several reasons why an app might crash, but they are usually quite easy to fix. Please try these troubleshooting steps, in this order; if one doesn’t work, try the next one:

  1. Check to make sure that you are connected to the internet
  2. Force-close the app and restart it
  3. To force-close an app on an Apple iOS device:
    i) Double-click the Home button

    ii) Swipe left or right until you have located the app you wish to close

    iii) Swipe the app’s preview up to close it

    To force-close an app on an Android device:

    i) Launch the recent applications menu (varies from device to device)

    ii) Find the app you want to close

    iii) Tap-and-hold on the app and swipe to the right

  4. Restart your device
  5. Uninstall the app and re-download and install

If none of the troubleshooting methods above are successful, please email us at info@hollywoodsuite.ca and we will do our best to help you out.

While traveling outside of Canada, I received a message that says: “The content is not supported in this region.” What does this mean?

Due to licence agreements with the movie studios, Hollywood Suite content is only available for viewing within Canada.

How can I use less cellular data?

We have implemented a helpful optional feature that blocks playback unless your device is connected to a WiFi signal. Go to settings (the gear icon) and check that the “WiFi playback only” option is on.

Why do some movies look like they aren’t in high definition?

In order to provide the best video quality on your device, Hollywood Suite GO uses multi-bitrate video streaming technology. This means that the video player detects your network connection and device capabilities to determine the best quality video to deliver. For example, if your connection at the time of viewing is a weak 3G signal, the quality of the image will be much lower than if you were connected to a strong WiFi signal.

What are the technical requirements for HSGO.ca?

Currently supported web browsers include: updated versions of Google Chrome, Safari, Firefox and Microsoft Edge, and Internet Explorer 9 or newer.

Flash player is encouraged for older browsers and slower connections.

Mailing

186 St. George Street, Suite 200
Toronto, ON M5R 2N3

Telephone

1-416-323-1200

Contact Information

Mailing
186 St. George Street, Suite 200
Toronto, ON M5R 2N3

Telephone
1-416-323-1200

Email
info@hollywoodsuite.ca







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